Frequently asked questions

1. General

    • iMoving is a moving company that makes moving process easier and fully transparent. You can book a move online in just 3 simple steps. 3 minutes and your move is ready to start.
    • Forget about searching on the internet, filling out multiple request forms, and talking to multiple movers to get a quote. Booking your move on iMoving is easy in 3 steps, it saves you time and money! Just select your home type, enter your addresses and choose additional services what you like. Once you did that, get guaranteed price with no hidden fees. You can book your move at anytime, anywhere. The prices you see on the end are guaranteed based on the details you entered. If you book your move on iMoving, and all information submitted are correct your price will never change, so rest assured that your move will be handled with care and respect.

      iMoving Team will always be here for you to guide you along the way before, during, and after your move.
    • iMoving guarantees that our movers treat you and your items professionally, with courtesy and honesty. Your price doesn't change unless your move details changes, and we can help smooth over any tensions you have with your mover regarding miscommunication and help you find a resolution as quickly as possible.
    • Ordering a mover online doesn't mean you're on your own. iMoving Team are real humans behind the scene who make the wheels turn. Connect with the iMoving Team via phone or email.

      We'll be here for you, before, during, and after your move.
    • Our office hours are: Mon - Sat 9am to 6pm & Sun 9am to 3pm, EDT. Need to contact us after-hours? Email us at info@imoving.nyc, we'll respond as soon as possible.
    • To see if movers are available in your area, simply enter your pick up and drop off addresses on iMoving web page or visit section Location. We're growing rapidly, If we're not in your area, we hope to be soon!
    • Not yet, but we’re working on it!
    • We sure do! You can book move online using your smart phone, simply download our iPhone/Android app from APP store/Google Play.

2. Book your move

    • Fixed prices, no surprises, no hidden fees!
      iMoving uses a formula: what type of home you have + distance + additional services = your guaranteed price.

      Price only changes if any of these factors change.
      Using this formula we get exact price for you. You can then book your move as if you'd book your flight or hotel!
    • No you don’t need. After you finish your booking you will receive your MoveID and Reference#. This is your UserID and Password. Log in with this information so you can see your move breakdown and change something if you want to.
    • No, until you’re ready to book your move. Once you’re ready, we will need the vitals: name, address, phone, email and credit card information for pre-authorization. We bill your credit card 1 business day prior your move.
    • An in-home consultation is an inventory of your household goods done on-site by our Sales Represenitive. If you're more comfortable discussing your move in person, you can request in-home consultations directly on our web site or by the phone.

      In-home consultation can be requested from the BOOK MY MOVE-Step 2 page.
    • A phone consultation is an inventory of your household goods done over the phone by our Sales Represenitive. If you're more comfortable discussing your move over the phone, you can reach us at 718.877.3922.
    • To get the best rates and availability, we recommend booking at least 10 days ahead in the busy season (Summer) and 5 days ahead during the Winter, Spring and Fall.
    • If you are not moving entire home, select Just a Few Items option under Book My Move section. Here you can select just items what you are planning to move.
    • Yes, same as you booking on your desktop, you can use the smart phone or our mobile app to book your move anytime and anywhere.
    • If you decide to add more services later, you can do that by logging into your move account or to contact our iMoving support team who will add services you like and inform you how much it will cost extra.
    • Yes, we sell and deliver boxes to your home. It’s easy - choose box delivery when booking your move (either directly from the Additional Service page or later by the phone), select how many boxes you’d like, and set your preferred delivery date.
    • Yes, basic disassemble/assemble is included in move price. Basic D/A includes regular beds, dining tables, base of TV, crib, etc.
    • Absolutely, simply add this additional service at any time. When you add packing to your move, it means you are purchasing the boxes that you have listed and the labor to pack those boxes. Your movers will bring the boxes and necessary packing materials on your move day. If you also select unpacking, then you are buying the labor to unpack those boxes in addition to the packing services.
    • Don’t worry – we know it’s hard to find new place! Simply enter a nearby zip code or city/state as a placeholder. When you book, you can update your destination address at any time logging to your account after booking.
    • If you need to change your move date or time or both, log in to your “MiMOVE” to request a date or time change. If you can’t log in, email support@imovig.nyc or give us a call at 1-718-877-3922 and we will help. Keep in mind that price may change when rescheduling online.
    • Sure, if you’re moving from two homes to one , or want to pick-up or drop-off stuff from storage, we support multiple stops.

      To add additional pick-up or drop-off addresses simply select 'additional pick-up' or 'additional drop-off' from the addresses details page.
    • A Certificate of Insurance verifies that your mover has coverage for any damage caused to your building during your move. Typically it’s only necessary for properties that share common areas like a lobby or elevator. Speak to your building management to find out if your building requires a COI because if so then you can’t move without it and need your building to have a copy before your move day.
    • It’s easy to add your COI details with your mover directly from your “MiMove”. Log in, enter your COI information and we will receive it immediately.
    • It takes a minimum one business day to prepare, so have that in mind when booking your move.
    • For home types like 1BR ( small or large), studio or 2BR, 3BR apartments yes you do. But for bigger houses on-site consultation about the price will be necessary.
    • iMoving’s guaranteed prices are based on a 3 things:

      • What type of home you have
      • Where you’re coming from and going to
      • Any additional services you select
    • basic assembly/disassemble (regular beds, dining table, etc) we consider as a part of your move without requiring additional fees. Other thing what need special services or carpenter will require additional charges.
    • We bill your credit card 1 business day before the move.
    • Yes! Just click on PayPal button on our billing page.
    • Yes you could do that. Just be aware that price could change.
    • Sometimes, additional charges may apply. Here’s when:

      • There’s additional inventory or bigger apartment that wasn’t entered
      • You requested additional services when the movers arrived (example: asked movers to help you pack boxes)
      • The conditions of the job changed (example: elevator broken and now movers must walk up and down 4 flights of stairs with your furniture)
      • If the distance between the truck and your front door exceeds 200 feet, there will be a Long Carry fee (example: movers can’t park near your current home or new home and need to carry (or dolly) items a long distance or the movers need to carry (or dolly) items through a long hallway between the elevator to your front door)
      • If the movers have to wait to get access to your current or new home, there will be a Wait Time fee(example: movers can't start the move right away because you are not ready or they can't access the building or your elevator reservation starts at 10:00 am but you requested for the movers to arrive at 8:00 am)
    • Your “MiMOVE” completely breaks down and show charges for every item and service. To see the breakdown of charges, log in to your account and open tab “MiMOVE”

      Sometimes Long Carry Fee, Wait-time fee, and/or Shuttle Fee (For long distance moves only) may apply. To find out more, read 'Will there be any additional fees?' or contact our team for details.
    • We wish you wouldn’t, but if you really want… click the 'Cancel' button in your move account. There’s no fee if you cancel up to 3 business days before the move - otherwise it will be 10% cancellation fee.
    • If you're due a refund of $10 or higher is due to you, we will send you the amount due in a form of a check to your destination address we have on file. Don't worry, we'll re-confirm you address before we send out the check. Please keep in mind, refunds can take 2 to 4 weeks to process after your move is completed.

3. On Your Move Day

    • You should expect your movers to show up on time, treat your belongings with care, and handle your move in a courteous, respectful manner. Remember, our movers are held to a high standard of quality, so please note any unprofessional behavior in the Customer Feedback Survey, which will be sent to you (2 days) after your move is complete.
    • You will be asked by your movers to sign a “Bill of Lading”. This paperwork gives the movers legal permission to move your belongings. make sure you read everything carefully before signing, and contact us with any questions or concerns.

      You should never sign that delivery has been made while you are still at the pickup location. If there are any changes in inventory or services, please initial to give your approval and ask if there are additional fees for those services, which is common.
    • Sometimes, additional charges may apply. Here’s when:

      • There’s additional inventory or bigger apartment that wasn’t entered
      • You requested additional services when the movers arrived (example: asked movers to help you pack boxes)
      • The conditions of the job changed (example: elevator broken and now movers must walk up and down 4 flights of stairs with your furniture)
      • If the distance between the truck and your front door exceeds 200 feet, there will be a Long Carry fee (example: movers can’t park near your current home or new home and need to carry (or dolly) items a long distance or the movers need to carry (or dolly) items through a long hallway between the elevator to your front door)
      • If the movers have to wait to get access to your current or new home, there will be a Wait Time fee(example: movers can't start the move right away because you are not ready or they can't access the building or your elevator reservation starts at 10:00 am but you requested for the movers to arrive at 8:00 am)
    • If you're concerned about how the movers are packing/handling your items or incurring extra charges, let the movers know. You can also contact iMoving Team (even in the middle of your move) and we will try our best to help address your concerns. It is your move, and you decide how you would like your items to be handled. You have the right to refuse certain services and if you feel uncomfortable communicating this to the movers, we can do so on your behalf.
    • No, you should not exchange money with your mover (except for a tip, should you choose to give one). All billing occurs through the dispatch department of iMoving. Contact us if the movers ask for any payments.
    • Loading If you purchased additional services like professional packing or disassembly, the movers will do that before loading the truck. Once those services have been completed, they will protect your furniture for moving, which usually includes covering furniture with shrink wrap and blankets. Your belongings will then be placed safely on the truck and transferred to your new home. Unloading Once the moving truck has arrived it’s time to unload. The movers will deliver your furniture and boxes straight from the truck to your room of choice. They will also do light assembly and provide any extra services that were requested.
    • If your movers do a great job, you should consider tipping them—it’s a nice gesture that’s always appreciated by the crew.

      We suggest tipping about 15% of the cost of a local move. For long-distance moves (between states), split the tip between movers at pick-up and drop-off. That said, the amount of the tip is up to you, based on distance, the size of the moving crew, and the level of service you received. Tipping is not mandatory it’s customary :)

4. Post move

    • You can submit claim on our web site under section “Customer Support” or contact our customer service as soon as possible to start the claim process. We will open claim and it could take up to 4 weeks to close the claim.
    • We will email you a Feedback Survey 2 days after your move date or you can leave feedback using your move account, simply open tab called FEEDBACK. Keep an eye out in your inbox and don't forget to share your feedback. Also, if you are very satisfied with the move you can submit nice review to our yelp or google page.
    • If you're due a refund of $10 or higher is due to you, we will send you the amount due in a form of a check to your destination address we have on file. Don't worry, we'll re-confirm you address before we send out the check. Please keep in mind, refunds can take 2 to 4 weeks to process after your move is completed.